Returns
We accept return requests within 3 days from the date of delivery. Requests made after this period will not be accept
Non-Returnable Products
Customized and altered items cannot be returned.
Return Conditions
-> Returned items must be unworn, unwashed and undamaged.
-> Items must be free of makeup or tan marks.
-> To protect your garments during shipping, please use the original packaging.
Opening Your Parcel
Upon receiving your parcel, please record a video of the unboxing.
Initiating a Return
To initiate a return, email us at support@staging.vastraji.com from your registered email, including your Order # in the message.
Return Processing Time
It takes approximately 12-15 business days to process your return or exchange after the request is submitted.
Refunds
Refunds are only issued for items returned in their original condition. We do not refund items that are damaged or missing parts not due to our error.
Reporting Damages
Refunds are only issued for items returned in their original condition. We do not refund items that are damaged or missing parts not due to our error.
Exchanges
The first exchange is free of shipping charges. Subsequent exchanges will require the customer to bear shipping costs.
Refund Methods
-> For COD orders, refunds (excluding handling charges) are issued as store credits. COD handling charges are non-refundable.
-> For prepaid orders, refunds are credited back to the original payment method.
Late or Missing Refunds
If you haven’t received a refund after checking your bank account again, contact us at support@staging.vastraji.com.
We hope this policy is clear! For any questions, please don’t hesitate to reach out at support@staging.vastraji.com.